---
title: Support & Contact
slug: devdocs/support-and-contact
docTags: 
createdAt: 2026-10-16T12:03:50.673Z
---

| **You need**                                                        | **Contact**                                              |
| ------------------------------------------------------------------- | -------------------------------------------------------- |
| Access and credentials (sandbox or production), new integrations    | [`sales@expressoft.ro`](mailto\:sales@expressoft.ro)     |
| Technical support (integration questions, errors, schema questions) | [`support@expressoft.ro`](mailto\:support@expressoft.ro) |

Access isn't self-service. Contact your Expressoft account representative or the sales team to get started. See **[Getting Access](docId\:omwWQICbEQIUeF101PxuL)**.

## Before you write to support

Include these details to get a faster answer:

- The API you use (**Delivery** or **CRM & Loyalty**) and the environment (**sandbox **or **production**).
- The operation name and the full request (hide your token and password).
- The full response, including any `errors` array, `errorCode`, `errorMessage` or `errorData`.
- The time of the request, so Expressoft can find it in the logs.